Your Experience Can Help Shape the Future of Care
At Pershing Health System, we believe some of the best ideas for improving healthcare come from the people who experience it firsthand.
That’s why we are forming a Patient and Family Advisory Council (PFAC) — a group of former patients, family members and caregivers who will partner with Pershing Health System staff and leaders to help improve the quality, safety and overall experience of care.
By sharing your experiences, ideas and perspectives, you can help us better understand what matters most to the patients and families we serve.
Why Your Voice Matters
Healthcare professionals bring their clinical knowledge and experience to patient care. Patients and families bring another important perspective, what it feels like to experience that care.
PFAC gives patients and families a voice in helping Pershing Health System identify opportunities, strengthen communication and create a more compassionate, safe and patient-centered healthcare experience.
Real people. Real experiences. Real change.
How PFAC Members Can Make a Difference
As a member of the Patient and Family Advisory Council, you have opportunities to:
- Provide Policy & Program Feedback
Review and share feedback on hospital policies, patient procedures and new healthcare programs. - Improve Patient Materials
Help review patient education materials, discharge instructions and website resources to make sure information is clear and easy to understand. - Help Shape Our Facilities
Offer a patient and family perspective on facility improvements, signage, wayfinding and other ways we can make our spaces more comfortable and welcoming. - Support Staff Education
Share experiences and personal stories that can help staff better understand healthcare through the eyes of patients and families. - Promote Patient-Centered Care
Help us focus on what matters to patients, including communication, comfort, individual values and involving family members and support systems in care. - Contribute to Quality & Safety
Participate in discussions and projects focused on patient safety, quality of care and improving the overall patient experience.
What to Expect as a PFAC Member
PFAC members will work collaboratively with Pershing Health System staff and leaders to share ideas and offer constructive feedback based on their healthcare experiences.
Membership includes:
- Meetings: Meetings are generally held every other month and last approximately two hours.
- Collaboration: Work alongside PHS staff and leaders as collaborative partners.
- Sharing Your Perspective: Bring your own healthcare experiences, both positive and challenging, to help us learn and improve.
- Training: Members will complete required training related to HIPAA, Quality and Risk Management, and Discharge Planning.
- Confidentiality: Members will be required to sign a confidentiality agreement and complete any required background screening.
- Volunteer Service: PFAC membership is a voluntary position.
Who Should Apply?
We are looking for individuals who are interested in using their experiences to make healthcare better for others in your community.
PFAC may be a good fit for you if you are a former Pershing Health System patient, family member or caregiver who is willing to share your perspective, listen to others and work collaboratively toward positive change.
Ready to Make a Difference?
Your experience matters — and your voice can help us improve care for patients and families throughout our community.
Individuals interested in joining the Patient and Family Advisory Council will be asked to complete an application and participate in an interview as part of the selection process.
Have questions about the Patient and Family Advisory Council?
Heather Wood, BSW
Social Worker | 660-258-1129
Email
